Shipping + Returns

Dear VERNA & AVÉ customers,

We take great pride in our handcrafted products and your satisfaction is very important to us.

Our goal is to make sure that your shopping experience with us is easy and secured.

Please feel free to reach out to us by email with any questions, concerns, or feedback: info@vernavenyc.com

Shipping

FREE STANDARD SHIPPING on orders over $50.00 within continental US only.

Our special VERNA + AVÉ packages are prepped for delivery within 1-2 business days and are sent via trackable couriers. For domestic orders, please allow 3-5 business days after shipment to receive your order.

In the event of a delay or an item is out of a stock, an immediate notification will be sent to the e-mail that you have provided.

Order confirmations are sent once the order has been submitted to our system.

Returns

We stand behind every single one of our products and they are all carefully examined for quality control before items are received by our dearest customers.

If by any chance, an item must be returned because the product is no longer to the customers' liking, we offer a return window of 10 days from the original purchase date. Simply send us a notification via e-mail to info@vernavenyc.com for a step-by-step instruction on how to proceed with the return.

*All returned items must be in its original condition.

*All hair accessories and jewelry items are final sale.